:root{
  --azul:#00377d;--azul-2:#0a4fa3;--azul-esc:#06224d;--laranja:#f58634;--laranja-2:#ff9f57;
  --fundo:#f3f7fc;--cartao:#fff;--texto:#14243b;--mudo:#5a6b82;--borda:#dde5f0;
  --verm:#c62828;--verm-bg:#fdecea;--amb:#b26a00;--amb-bg:#fff4e0;--ok:#2e7d32;--ok-bg:#e8f5e9;
  --raio:14px;
}
*{box-sizing:border-box}
html{-webkit-text-size-adjust:100%}
body{margin:0;background:var(--fundo);color:var(--texto);font:15px/1.5 system-ui,-apple-system,"Segoe UI",Roboto,Arial,sans-serif}
a{color:var(--azul-2);text-decoration:none}a:hover{text-decoration:underline}
h1{font-size:1.5rem;margin:0;line-height:1.25}h1 small{font-size:.9rem;color:var(--mudo);font-weight:500;margin-left:.4rem}
h2{font-size:1.1rem;margin:2rem 0 .75rem;color:var(--azul-esc)}h3{margin:0 0 .75rem;font-size:1rem;color:var(--azul-esc)}
small{color:var(--mudo)}code{background:#eef2f8;padding:1px 5px;border-radius:5px;font-size:.88em}
pre{white-space:pre-wrap;word-break:break-word;background:#f7f9fc;border:1px solid var(--borda);border-radius:8px;padding:.6rem .75rem;font:13px/1.45 ui-monospace,Consolas,monospace;margin:.4rem 0 0;max-height:320px;overflow:auto}

/* topo */
.topo{background:var(--azul-esc);color:#fff;position:sticky;top:0;z-index:5;box-shadow:0 2px 10px rgba(6,34,77,.25)}
.topo-in{max-width:1280px;margin:0 auto;padding:.55rem 16px;display:flex;align-items:center;gap:1rem;flex-wrap:wrap}
.marca{display:flex;align-items:center;gap:.6rem;color:#fff;font-weight:700;white-space:nowrap}
.marca img{height:34px;background:#fff;border-radius:8px;padding:3px 6px}
.marca:hover{text-decoration:none}
.topo nav{display:flex;gap:.15rem;flex-wrap:wrap;flex:1}
.topo nav a,.quem a{color:#cfe0f7;padding:.35rem .65rem;border-radius:8px;font-size:.93rem;white-space:nowrap}
.topo nav a:hover,.quem a:hover{background:rgba(255,255,255,.1);text-decoration:none;color:#fff}
.topo nav a.on,.quem a.on{background:rgba(255,255,255,.15);color:#fff}
.topo nav a.cta{background:var(--laranja);color:#fff;font-weight:600}.topo nav a.cta:hover{background:var(--laranja-2)}
.quem{display:flex;gap:.15rem}
.bolha{background:var(--laranja);color:#fff;border-radius:99px;padding:0 .45rem;font-size:.75rem;margin-left:.15rem}
.sync{background:rgba(0,0,0,.18);font-size:.78rem;color:#b9cbe6;text-align:center;padding:.2rem 16px}
.sync b{color:#fff;font-weight:600}

main{max-width:1280px;margin:0 auto;padding:1.5rem 16px 3rem}
main.centro{min-height:90vh;display:grid;place-items:center}
.rodape{text-align:center;color:var(--mudo);font-size:.8rem;padding:1rem}

.titulo-linha{display:flex;justify-content:space-between;align-items:center;gap:1rem;flex-wrap:wrap;margin-bottom:1rem}
.trilha{margin:0 0 .3rem;font-size:.85rem}
.sub{color:var(--mudo);margin:.2rem 0 1rem;max-width:80ch}
.vazio{color:var(--mudo);background:var(--cartao);border:1px dashed var(--borda);border-radius:var(--raio);padding:1.2rem;text-align:center}

/* formulários */
label{display:flex;flex-direction:column;gap:.25rem;font-size:.85rem;font-weight:600;color:var(--azul-esc);margin-bottom:.7rem}
label small{font-weight:400}
label.chk{flex-direction:row;align-items:center;gap:.4rem}
input,select,textarea{font:inherit;color:var(--texto);border:1px solid #c8d4e5;border-radius:9px;padding:.48rem .65rem;background:#fff;width:100%;font-weight:400}
input:focus,select:focus,textarea:focus{outline:2px solid var(--azul-2);outline-offset:0;border-color:transparent}
input[type=radio],input[type=checkbox]{width:auto}
.btn{display:inline-block;background:var(--azul);color:#fff;border:0;border-radius:9px;padding:.55rem 1.1rem;font:inherit;font-weight:600;cursor:pointer;white-space:nowrap}
.btn:hover{background:var(--azul-2);text-decoration:none}
.btn.sec{background:#fff;color:var(--azul);border:1px solid #c8d4e5}.btn.sec:hover{background:#eef3fa}
.link{background:none;border:0;color:var(--azul-2);cursor:pointer;font:inherit;font-size:.85rem;padding:0 .3rem}
.link:hover{text-decoration:underline}
form.inline{display:inline}
.filtros{display:flex;gap:.5rem;flex-wrap:wrap}.filtros select,.filtros input{width:auto;min-width:170px}
.par{display:flex;gap:.75rem;flex-wrap:wrap}.par>label{flex:1;min-width:120px}
.par label:has(input[type=radio]){flex-direction:row;align-items:center;gap:.35rem;font-weight:500}

.cartao{background:var(--cartao);border:1px solid var(--borda);border-radius:var(--raio);padding:1.1rem 1.2rem;margin-bottom:1rem;box-shadow:0 1px 2px rgba(20,36,59,.04)}
details.cartao>summary{cursor:pointer;color:var(--azul)}
details.cartao[open]>summary{margin-bottom:1rem}
.grade{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:0 1rem}
.grade .larga{grid-column:1/-1}
.estreito{max-width:640px}
.login{width:min(380px,100%);text-align:center}.login img{height:64px;margin-bottom:.5rem}.login label{text-align:left}.login .btn{width:100%}

.flash{padding:.7rem 1rem;border-radius:10px;margin-bottom:1rem;background:var(--ok-bg);color:var(--ok);border:1px solid #c8e6c9}
.flash.erro{background:var(--verm-bg);color:var(--verm);border-color:#f5c6c2}
.flash.aviso{background:var(--amb-bg);color:var(--amb);border-color:#ffe0a8}

/* KPIs */
.kpis{display:grid;grid-template-columns:repeat(auto-fit,minmax(160px,1fr));gap:.75rem;margin-bottom:.5rem}
.kpi{background:var(--cartao);border:1px solid var(--borda);border-left:5px solid var(--azul);border-radius:var(--raio);padding:.75rem 1rem;color:var(--texto);display:flex;flex-direction:column}
a.kpi:hover{text-decoration:none;box-shadow:0 2px 8px rgba(0,55,125,.12)}
.kpi span{font-size:.8rem;color:var(--mudo);font-weight:600}
.kpi b{font-size:1.9rem;line-height:1.1;font-variant-numeric:tabular-nums}
.kpi b.t{font-size:1rem;line-height:1.35;margin-top:.15rem}
.kpi.ge{border-left-color:var(--laranja)}.kpi.vencido{border-left-color:var(--verm)}.kpi.vence{border-left-color:#e65100}
.kpi.parado{border-left-color:#d4a017}.kpi.tri{border-left-color:var(--azul-2)}
.kpis.mini .kpi{border-left-width:1px}

/* selos */
.selo,.sit,.canal{display:inline-block;border-radius:99px;padding:.1rem .6rem;font-size:.76rem;font-weight:600;white-space:nowrap}
.selo.vencido{background:var(--verm-bg);color:var(--verm)}
.selo.vence{background:#fff0e6;color:#c43e00}
.selo.parado{background:var(--amb-bg);color:var(--amb)}
.selo.ok{background:var(--ok-bg);color:var(--ok)}
.selo.fechado{background:#eceff3;color:var(--mudo)}
.sit.ge{background:#fff0e3;color:#b85300}.sit.ext{background:#e6efff;color:var(--azul)}.sit.neutro{background:#eceff3;color:var(--mudo)}
.canal{background:#eef2f8;color:var(--azul-esc);font-weight:500}
.canal.c-email{background:#e7f0ff}.canal.c-whatsapp{background:#e3f7ea;color:#1b6b3a}.canal.c-protocolo{background:#f2eafd;color:#5b2d9e}

/* tabela */
.tabela{overflow-x:auto;background:var(--cartao);border:1px solid var(--borda);border-radius:var(--raio)}
table{border-collapse:collapse;width:100%;min-width:760px}
th{background:#f7f9fc;text-align:left;font-size:.78rem;text-transform:uppercase;letter-spacing:.03em;color:var(--mudo);padding:.6rem .75rem;border-bottom:1px solid var(--borda)}
td{padding:.6rem .75rem;border-bottom:1px solid #eef2f7;vertical-align:top}
tr:last-child td{border-bottom:0}tbody tr:hover{background:#fafcff}
tr.off{opacity:.5}
.nw{white-space:nowrap}

/* feed e linha do tempo */
.feed{list-style:none;padding:0;margin:0;background:var(--cartao);border:1px solid var(--borda);border-radius:var(--raio)}
.feed li{display:flex;gap:.75rem;padding:.65rem 1rem;border-bottom:1px solid #eef2f7}.feed li:last-child{border:0}
.seta{width:28px;height:28px;flex:none;border-radius:50%;display:grid;place-items:center;font-weight:700}
.entrada .seta{background:#e6efff;color:var(--azul)}.saida .seta{background:#fff0e3;color:var(--laranja)}

.duas{display:grid;grid-template-columns:minmax(0,1fr) 360px;gap:1.5rem;align-items:start}
.duas aside{position:sticky;top:110px}
.linha-tempo{list-style:none;margin:0;padding:0 0 0 22px;border-left:3px solid var(--borda)}
.linha-tempo li{position:relative;background:var(--cartao);border:1px solid var(--borda);border-radius:var(--raio);padding:.75rem 1rem;margin-bottom:.8rem}
.linha-tempo li::before{content:"";position:absolute;left:-31px;top:16px;width:14px;height:14px;border-radius:50%;border:3px solid var(--fundo)}
.linha-tempo li.entrada::before{background:var(--azul)}.linha-tempo li.saida::before{background:var(--laranja)}
.cab{display:flex;gap:.5rem;align-items:center;flex-wrap:wrap;margin-bottom:.25rem}
.cab time{margin-left:auto;color:var(--mudo);font-size:.82rem}
.dir{font-size:.8rem;font-weight:700}.entrada .dir{color:var(--azul)}.saida .dir{color:#c25e10}
.meta{font-size:.82rem;color:var(--mudo);margin-top:.2rem}
details>summary{cursor:pointer}
.linha-tempo details summary,.tri details summary{font-size:.88rem;color:var(--texto);margin-top:.25rem}

/* cards */
.cards{display:grid;grid-template-columns:repeat(auto-fill,minmax(270px,1fr));gap:1rem;margin-bottom:1rem}
.cards .cartao{margin:0}
.cli{display:flex;flex-direction:column;gap:.25rem;color:var(--texto)}
.cli:hover{text-decoration:none;border-color:var(--azul-2)}
.cli.tem-alerta{border-left:5px solid var(--verm)}
.nums{display:flex;gap:.8rem;flex-wrap:wrap;font-size:.85rem;margin:.35rem 0}
.nums .ge b{color:#b85300}.nums .al b{color:var(--verm)}
.cartao.off{opacity:.55}

/* triagem */
.abas{display:flex;gap:.25rem;background:#e7edf6;border-radius:10px;padding:.2rem}
.abas a{padding:.35rem .8rem;border-radius:8px;color:var(--mudo);font-weight:600;font-size:.9rem}
.abas a.on{background:#fff;color:var(--azul);box-shadow:0 1px 2px rgba(0,0,0,.08)}
.lista-tri .tri{border-left:5px solid var(--azul)}.lista-tri .tri.saida{border-left-color:var(--laranja)}
.motivo{font-style:italic}
.acoes{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1fr);gap:.75rem;margin-top:.75rem;padding-top:.75rem;border-top:1px dashed var(--borda)}
.acoes form{display:flex;gap:.4rem;flex-wrap:wrap}
.acoes select,.acoes input{flex:1 1 180px;width:auto;min-width:0;max-width:100%}
.cartao,.cards>*{min-width:0}
select{text-overflow:ellipsis}

@media (max-width:900px){
  .duas{grid-template-columns:1fr}.duas aside{position:static}
  .acoes{grid-template-columns:minmax(0,1fr)}
  .topo{position:static}
  .topo-in{gap:.4rem}
  .topo nav{order:3;flex-basis:100%;flex-wrap:nowrap;overflow-x:auto;-webkit-overflow-scrolling:touch;padding-bottom:.2rem}
  .quem{margin-left:auto}
  .marca span{display:none}
}
@media (max-width:560px){
  h1{font-size:1.25rem}
  .filtros select,.filtros input{min-width:0;flex:1 1 100%}
  .kpi b{font-size:1.5rem}
}